Lako Pacific Case Study
Lako Pacific provides high quality digital lifestyle products to consumers and digital enthusiasts. Lako Pacific’s warehouse in Melbourne receives and dispatches goods, controls repairs and ensures a high level of quality control. Dealing with major retailers such as Harvey Norman and Officeworks means that inventory has to be moved extremely quickly and accurately with a minimum of fuss. This efficiency applies to both incoming and outgoing goods at Lako Pacific.
Business Situation
Lako Pacific were existing Microsoft Dynamics users, however their additional requirements meant they needed to upgrade their existing software to include new functionality that supported their business processes.
The new functionality needed to provide:
• Streamlined warehouse processes
• Accurate inventory control
• Faster handling of inventory returns
• “One touch” handling of dispatch
• Complete historical traceability of each serialised inventory item
• Real-time, advanced reporting of financial data
• Integrated CRM
Business Issues
Evan Kourambas, CEO of Lako Pacific, said that the main issues confronting him were:
• Controlling and exposure to inventory levels
• Managing the workflow in the warehouse
• Managing data in multiple systems
• Reducing the amount of time spent on manual operations
Hands-on Systems Solution
During implementation, a review of each business area took place to see where improvements could be made and how Dynamics could be used to benefit Lako Pacific the most. Using Dynamics enabled them to be confident in their inventory levels and to know at any point in time where any single serialised item is, regardless of whether it is at a customer site or in their warehouse.
Evan Kourambas, CEO of Lako Pacific said “we wanted to work with a partner who could offer us a practical application of Dynamics NAV’s deep functionality. During the project, Hands-on Systems has demonstrated their knowledge of the software – as well as years of experience dealing with the issues we face in our business.”
Benefits of Dynamics Solution
• Improved warehouse management for the movement of stock - Before upgrading they would have to handle each inventory item several times before the movement would actually show up in the system. This meant different departments were delayed while waiting for returned goods to be processed. Now, once the item is scanned, the serial number and the unit are recorded as being handled and all relevant systems are updated.
• Reduction in warehouse staff to handle warehouse stock movements
• Accuracy of data greatly improved as one system of record
• Reliable, advanced, real-time financial reporting
Evan went on to say that “Dynamics implemented by Hands-on Systems has achieved what nothing else has been able to do - save us money, keep better control and improve confidence. We are now ready to move forward to improve other areas of our business. Our service department is next area of focus for improved control and accuracy. And after that, we will implement CRM so we can integrate sales data with our financial data and then measure the effectiveness of our sales & marketing campaigns. We continue to look forward to the benefits Dynamics delivers!”