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Customer Satisfaction: Quality Survey

As a service company, the only true measure of our performance is your level of satisfaction. As part of our ongoing effort to improve the products and services we provide, we would appreciate your feedback through this customer service survey.

Please indicate a ranking against each question, and feel free to leave comments. The results of this survey should be considered confidential between you and senior Hands-on Systems management.

Customer Details
Company Name
Contact Name
Address
Suburb
State
Postcode
Phone
Fax
Contact Email
 
Section 1 - Financial Software Installation and Support Services
Do you use our financial software installation and support services?
If Yes, complete this section.
No, go to Section 2 - Network Engineering Installation and Support Services
Do you use our services for the following product?
       Microsoft Dynamics Nav (formerly Microsoft Navision)
How would you rate the general level of competence, skill and knowledge displayed by our financial software support staff?
How would you rate the response time provided by our financial software support staff?
How would you rate the project management of implementations and upgrades performed by financial software support staff?
How would you rate the professionalism displayed by our financial software support staff?
 
Section 2 - Engineering Installation and Support Services
Do you use our engineering installation and support services?
If Yes, complete this section.
If No, go to Section 3 - E-Commerce Solution Services
How would you rate the response time provided by Hands-on Systems engineering staff?
How would you rate the project management of implementations and upgrades performed by engineering staff?
How would you rate the professionalism displayed by our engineering staff?
 
Section 3 - E-Commerce Solution Services
Do you use our e-commerce solution services?
If Yes, complete this section.
If No, go to Section 4 - Software Development Services
How would you rate the quality of e-commerce solutions provided by Hands-on Systems?
How would you rate the level of understanding of your requirements displayed by the Hands-on Systems e-commerce solutions team?
 
Section 4 - Software Development Services
Do you use our software development services?
If Yes, complete this section.
If No, go to Section 5 - Sales Staff
How would you rate the response time provided by our software development staff?
How would you rate the quality of software development provided by Hands-on Systems?
 
Section 5 - Sales Staff
How would you rate the technical knowledge provided by Hands-on Systems sales staff?
How would you rate the level of understanding of your requirements displayed by the Hands-on Systems sales staff member?
How would you rate the after sales service provided by Hands-on Systems sales staff?
 
Section 6 - Administration Staff
How would you rate the general assistance provided by Hands-on Systems reception staff?
How would you rate the level of accuracy and clarity shown in account documentation provided by Hands-on Systems accounts staff?
 
Section 7 - General Hands-on Systems Performance
Can you name a Hands-on Systems staff member who has provided you outstanding service?
What other services might you be interested to know about in the future?
Tick all that apply
       Financial Software Installation and Support
       Network Engineering Installation and Support
       E-Commerce Solution
       Software Development
Would you be prepared to act as a phone reference for Hands-on Systems' prospective clients?
Would you be prepared to provide Hands-on Systems with a written reference for prospective clients?
Do you know of any companies who would benefit from the services Hands-on Systems provides?
Name of company Contact
Name of company Contact
Name of company Contact
Name of company Contact
Name of company Contact
Do you access our website to receive updates on Support Job Status/Account Details?
Do you access our website to purchase support packs/consumables on-line?
If you have had an issue with our services in the past, was the issue dealt with to your satisfaction?
Other Comments:
 
Thankyou!

We are very grateful for the time you have spent completing this survey. Please feel free to contact our management team at any time if you have suggestions as to how Hands-on Systems could improve the service it provides.

 

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