Account Management
A key business philosophy of Hands-on Systems is personalised service. Each client account is provided with their own dedicated Hands-on Systems Account Manager.
The Account Manager is introduced to the client during the implementation phase of their project. Following a settling down period post deployment the Project team hands over the account to the Account Manager, who then becomes the main point of contact for the client.
Benefits of a dedicated Account Manager
- The role of the Account Manager is to liaise with the various teams within Hands-on Systems and to champion the needs of the client.
- The Account Manager is required to meet regularly with the client and review Hands-on Systems performance and support time usage, and discuss any new requirements.
- The Account Manager will assist the client get the most out of their Dynamics implementations by highlighting features that the client may be licensed for, but not using.
- The Account Manager will describe the benefits of the tools available to the client including the Hands-on Systems Web based helpdesk, Microsoft Customer Source and e-Learning.
Strategic IT Planning
In conjunction with the appropriate customer resources, the Hands-on Systems Account Manager will develop a Strategic IT Plan, to ensure that current and future business needs are met, and to identify potential weaknesses that may lead to business disruption. At the same time this strategic planning will leverage Hands-on Systems experienced teams to identify where new technologies may benefit the business and describe the return on investment. The goal is to assist the client in developing an IT strategy which is aligned to the company goals and budget.