Support

Hands-on Systems provides general support to clients in 4 ways:

  • Over the phone via the Support Desk from 7am to 7pm EST, Monday to Friday 
  • Via remote login access 
  • Via email support@handson.com.au 
  • Via site visit 

The Hands-on Systems Support Coordinator is the contact point for all jobs, and is responsible for logging, following up, prioritising, collating support requests and meeting the targets set out in the Hands-on Systems Service Level Agreement provided to clients. 

Hands-on Systems also offers 24/7 access to website support maintenance tools for logging support requests and tracking the status and progress of support jobs.

  • Brochures