Support
Hands-on Systems provides general support to clients in 4 ways:
- Over the phone via the Support Desk from 7am to 7pm EST, Monday to Friday
- Via remote login access
- Via email support@handson.com.au
- Via site visit
The Hands-on Systems Support Coordinator is the contact point for all jobs, and is responsible for logging, following up, prioritising, collating support requests and meeting the targets set out in the Hands-on Systems Service Level Agreement provided to clients.
Hands-on Systems also offers 24/7 access to website support maintenance tools for logging support requests and tracking the status and progress of support jobs.