Support
Hands-on Systems provides general support to clients in 4 ways:
Get the personal touch.
A regular sit visit from your preferred resource will save you time and money.
Set aside a few hours a month to spend time face to face with a HOS consultant to maximise your Navision system.
The Hands-on Systems Support Coordinator is the contact point for all jobs, and is responsible for logging, following up, prioritising, collating support requests and meeting the targets set out in the Hands-on Systems Service Level Agreement provided to clients.
Hands-on Systems also offers 24/7 access to website support maintenance tools for logging support requests and tracking the status and progress of support jobs.
Premium and Advanced Support Plans
Hands-on Systems offers additional benefits at no additional cost for clients on Premium and Advanced support plans that keep their maintenance plans current. These benefits include:
- Premium Support (3 year plan) has up to 12.5% discount on the maintenance cost. Advanced Support is available for the 1 year plan.
- Federation gives your people the ability to see the status of their support people at Hands-on Systems and collaborate; e.g. using instant messages. Please contact your Account Manager for details if you havent yet utilised this functionality.
- Development and maintenance of Strategic IT Plans which are updated regularly in collaboration with you.
- On-site Account Management visits
- For Premium plan members you are entitled to a System Audit, this is carried out by Hands-on Systems consultants.