Microsoft Dynamics™ CRM
Microsoft Dynamics™ CRM is a customer relationship management (CRM) solution that gives customer facing employees information about their customers at their fingertips. With Microsoft Dynamics™ CRM, you can create a centralised repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees are likely to use every day.
From Outlook, employees can access Microsoft Dynamics™ CRM sales, marketing, and customer service modules to make sales decisions, market products, solve customer problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.
Take a closer look at Microsoft Dynamics™ CRM
Industry Challenges
The common industry challenge that Dynamics CRM addresses is the need to enable people within departments to communicate, collaborate and interact with their customers more effectively. This ultimately results in higher productivity of staff, better customer service and increased revenue.
Features of Microsoft Dynamics™ CRM:
- Notification management
- Event management
- Extended sales forecasting
- eService portal
- Advanced Analytics
- Search
- Newsfeed portal
- Data auditing
- SPI (Sales Performance International) Solution Selling® sales methodology
Benefits of Microsoft Dynamics™ CRM
Tight integration with Microsoft Office and Outlook, allows employees to easily pull information from Microsoft Dynamics™ CRM into Office applications such as Microsoft Excel and Word.
Great mobile support allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop or browser.
A marketing automation module makes it easy to build customer or lead lists, create targeted marketing campaigns, track their progress, and follow up on campaign results .
Flexible reporting enables managers to easily see how your business is doing—CRM data can be transferred into Microsoft Excel for analysis or into Microsoft SharePoint Portal Server for updating executive dashboards or collaborating on customer-related documents.
The Workflow management tool (using Windows workflow foundation) enables organisations to easily connect departments effectively and to put controls in place to ensure that the unique business processes of your organisation are supported.
The Configuration tool of Dynamics CRM makes it easy for businesses to adapt the solution to their needs and therefore capture and record critical information about their customers.
Hands-on Systems expertise and experience
Hands-on Systems has a range of highly qualified functional and technical Dynamics CRM consultants with industry knowledge across the following industries: