Retail Management Solution
Managing a modern dynamic retail company requires an agile and richly featured system that can grow with your business.
The Hands-on Systems Retail Management Solution is an end-to-end Microsoft solution that takes full advantage of familiar products coupled with superior business software that has the all the capabilities that a retail business needs to thrive.
Industry Challenges
Unreliable, Unintuitive and Inflexible POS Systems – Many solutions in the market are founded on old technology that is often counterintuitive and difficult to modify. These factors can lead to system performance issues, a lack of scalability and increased training overhead.
Unsophisticated Stock Control – Retail solutions frequently lack sophisticated replenishment and stock handling which can result in lost sales due to stock outs or increased overheads due to overstocked warehousing.
Sparsity of Solutions Offering Larger Chain Features to Small and Medium Retailers – Many of the high level features available to large retailers are unavailable in systems for small or medium retailers like loyalty, gift vouchers and merchandising over multiple stores.
Limited Visibility of Performance Reporting Across Multiple Sites – Most retail solutions offer standard static reports that are difficult to reconfigure and may not capture all the information retailers require to operate with maximum efficiency and return.
Solutions
Corporations that own multiple stores and require consoli dated reports and warehouses integrated with store opera tions will enjoy the benefits of Hands-on Systems’ Retail Management Solution. This integrated business system is a richly featured retail solution that “out of the box” provides efficient and effective operations and reporting across all locations. Managers are empowered with the business in telligence needed to drive a dynamic, agile retail business and focus on the most popular and profitable lines. POS operators are able to offer customers a great experience and additional benefits every time they shop, while keeping checkout time to a minimum.
At the store
Customers can have a visually appealing, personal experience while checkout operators are able to enhance the experience with additional benefits every time customers shop, while keeping checkout time to a minimum.
Whether operators are choosing products from a visual panel, searching for a customer product request, running a transaction or viewing a report, all information required is close at hand.
At the Warehouse
Warehouse managers can easily access the information they need to ensure that inventory is optimised to maintain the right stock and the right quantities so continual ly stores can have the best product volume and mix to sell.
The Retail Solution also offers powerful replenishment tools to help automate the ordering process along with integrated mobility to drive throughput and eliminate stock errors.
At Head Office
Using the power of the Hands-on Systems’ Microsoft Dynamics Retail Solution allows for retailers to control all aspects of their business from head office. The full range of merchandising functionality is available including pricing, ticketing, ranging by stores or store groups, customer loyalty and vouchers/gift cards.
Business owners and and managers can access accurate information to make decisions wherever they are working, including access to consolidated results the same day, sales performance at different stores and for different item categories as well as customer buying habits.
Benefits to the industry
One system for managing the whole enterprise
Because the whole retail system works directly with the Microsoft Dynamics database the whole system is robust and information is available when needed. The robust back office system means that informa tion can be shared across many locations, together with sophisticated inventory and warehouse man agement. This translates into better information availability and better business decisions due to system agility, accuracy & cost effectiveness.
Access to a wider range of tools
The tools you need to achieve optimum perfor mance are available with the integrated retail solu tion. As data is centralised and is available to standard Microsoft tools such as Excel and Outlook, it is easy to provide consolidated reporting using standard business intelligence tools.
An intuitive, personal and easy to use sales channel
A faster, easier and more effective way for point of sale operators to access all the information they need on one screen so that both they and custom ers can enjoy the experience. Graphic panes for common products and operations, drill downs, larger configurable buttons, and personalization such as left handed or right handed screens means that the point of sale software is easy to learn, re ducing new operator training and making the check out process fast and efficient.
Customers are rewarded
A fully integrated system provides the environment for global support of customer loyalty and gift cards so that customers can go to any store and take advantage of their loyalty “points”, and their details will be right up to date, even if they move from store to store. Special prices, deals and companion products for up-sell are available, as needed, at every store.
Standard features are available “out of the box”
The features you expect in a Retail system are avail able “out of the box”. Feature such as single screen operation, flexible product categorisation, graphic product images, support for cash, credit & mixed sales, alerts, special pricing & credit customer his tory are at one’s fingertips.
Hands-on Systems expertise and experience
Hands-on Systems has worked with numerous retail clients to offer our integrated multi-store solution in a range of various retail markets. Our clients have anywhere between 1 to 15 lanes per store and upwards of 12 stores using the system. Our solution is currently used by businesses involved in selling bicycles, meat, groceries, fresh produce, and many other items right across the country.