Infrastructure Design and Support
Hands-on Systems specialises in providing hardware to run enterprise business applications, networking and telecommunication devices, print services, and the tools needed to maintain data integrity.
Industry Challenges
IT Infrastructure creates challenges for businesses in all industries, and technology is ever-evolving to meet new demands such as:
- Performance of applications across the enterprise
- Network performance for remote users and WAN
- Mitigation of risk and prevention of unplanned outages/li>
- Budgeting and cost effective IT management
- Environmental impacts
At Hands-on Systems, we develop and maintain Strategic IT Plans for our customers. Dedicated Account Managers leverage the experience of our Engineering and infrastructure design teams and work with customers to develop plans which address business challenges and which analyses and address clients’ specific needs.
Considerations & Benefits
There are several important considerations for the IT infrastructure that is required to successfully build and operate a business, including design, integration, maintenance and warranty.
Design
A good infrastructure solution should be designed to suit specific business requirements and should be flexible and scalable to cope with changing business needs. Installation needs careful consideration of the existing infrastructure and thorough planning. Hands-on Systems’ Engineering Department is dedicated to design of hardware and infrastructure software solutions. The team keeps up to date with new technologies and maintains certifications from major vendors. Using knowledge of available technologies and experience gained over many years in the IT industry, the team designs customied solutions to fit business needs and budgets.
Integration
Hands-on Systems has a dedicated team of network engineers, focused on the implementation of hardware and software solutions. The engineering team offers support services ranging from permanent on-site support to ad-hoc support and helpdesk and hardware repairs.
Maintenance and monitoring
The Engineering team provides proactive maintenance of customer networks. Proactive maintenance employs a variety of manual and automated checks to ensure clients’ systems are performing as well as possible and are safeguarded against potential issues. The maintenance is performed onsite and remotely to ensure smooth operation of clients’ hardware and maximisation of performance. To find out more click to view Hands-on Systems Proactive Maintenance brochure.
Warranty
Mission critical hardware needs a high level of support. In the event of a failure, when special support warranties are in place, the relevant vendor will respond and send a technician onsite to replace hardware components. Without warranty, expected downtime will be extended because of the time it takes to source parts through retail channels. Hands-on Systems recommends vendor supplied warranty, which can be configured to cover clients for periods of 3 to5 years.
Hands-On Systems Experience and Expertise
Hands-on Systems has extensive experience and expertise supplying hardware solutions to customers. Our experience in infrastructure design, integration, backup and disaster recovery solutions ensures data integrity, proactive maintenance to prevent problems and organization of extended vendor warranty to minimize disruptions.