Microsoft Dynamics CRM: Social Media Analysis
So it’s important for every organisation to be socially aware and present- but how do you cut through the billions of posts, tweets, grams or pins everyday? You need a little help with the heavy lifting- a social media analysis tool can cut through the noise and take the work out of your work.
Microsoft Social Listening is powerful media analysis tool that can tell you what your customers are saying about your business, products and services and your competition.
Microsoft Social Listening integrates with Microsoft Dynamics CRM and allows you to:
- Listen: monitor social media posts, hashtags, and keywords.
- Analyse: analyse the posts and understand sentiment and consumer intentions to buy.
- Engage: you can then add these users right into CRM, raise a ticket and ensure they receive the best customer service possible.
Take a look at the video below with the new features of the latest version of Microsoft Social Listening. Transforming your social media presence from reactive to proactive.
Talk to us today to see how you can learn what your customers are saying about you.