Monitor cases in one place on the Dynamics CRM interactive service hub dashboards
Providing exceptional customer service is vital for any business, and even a negative experience like a customer problem can be an opportunity for your organisation to turn it around and build a relationship with your customers. Solve customer issues faster with Microsoft Dynamics CRM interactive service hub dashboards. Interactive service hub dashboards help you see important data in an easy to read format so you can solve customer queries quickly. Watch this video to see the two main dashboards in action, Tier 1 for everyday problems and frequently asked queries, and Tier 2 for complicated and escalated service cases.
- The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters, snapshots, and tiles to decide what you want to see and work on.
- The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.
Watch the video above to see how interactive service hub dashboards give you everything you need to support many customers and issues from one central location.
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