Microsoft Dynamics CRM
Microsoft Dynamics CRM is available hosted in the cloud, on-premises, or with a hybrid combination. Talk to us about the right option for your business.
Watch the case study from our clients Australian Pork to see what implementing Microsoft Dynamics CRM has done for their organisation.
Manage More Than Just Customer Relationships
Because a CRM system like Microsoft Dynamics CRM provides a single source of data about the relationship, it can manage so many various business applications. That’s where XRM comes in, while CRM may be about customers, XRM is about all relationships. It’s still the same system, running on the same software, it’s just changing the way you think about it. Like a algebra formula the X can stand for anything between Manufacturers, Resellers, Stakeholders, Tenants or even Inmates. Watch how Swarovski uses Microsoft Dynamics CRM as a XRM solutiion in the video below. Want to learn more? Read more about CRM vs XRM here.
The Benefits of Microsoft Dynamics CRM
Dynamics CRM Features
And increase profitability by organising and automating business processes
CRM helps you to nurture customer satisfaction and loyalty by providing customer information to your staff in one place, whenever they deal with customers regardless of out in the field or at a call centre.
CRM provides marketing automation capabilities so you can communicate with your customers regularly
Microsoft Dynamics CRM can be deployed on-premises or on the cloud and can scale as your business grows
Microsoft Dynamics CRM stores all relationship data on one single system, that allows your employees to create a personalised customer service experience. It also has the intelligent capabilities to suggest complimentary products and services to help cross and up-selling.
Touch optimised user experience means your team can access the most important business data on their tablet or phone thanks to the CRM apps.
Products that you use everyday like Office 365 for productivity, Sharepoint for collaboration and Skype for Business for connectivity.
- Notification management
- Event management
- Extended sales forecasting
- eService portal
- Advanced Analytics
- Newsfeed portal
- Data auditing
- SPI (Sales Performance International) Solution Selling® sales methodology
Microsoft Dynamics Partner KPMG Hands-on Systems
With over 30 years’ experience providing end-to-end ERP business solutions our dedicated team can discuss your requirements and how Microsoft Dynamics CRM can fit your business needs. Talk to KPMG Hands-on Systems and see how you can benefit from Microsoft Dynamics CRM. Click on the button below to take a test drive of Microsoft Dynamics CRM.
- Infographic: What Microsoft Dynamics CRM Can Do For Your Organisation
- Infographic: CRM vs XRM
- Microsoft Dynamics CRM 2016 Release Guide
- Whats New in the Spring Wave 2016 Release of CRM
- The Basic of CRM eBook
- Microsoft Dynamics CRM Marketing Tool Overview
- Microsoft Dynamics CRM for Government Brochure FY15
Microsoft Dynamics CRM Videos
Microsoft Video Case Studies
Our Clients Case Studies:
Microsoft Case Study Videos
- Trupanion Pet Insurance
- Trek Bicycles
- Charles Tyrwhitt
- Australian Pork
- NatWest Bank
- New Belgium Brewery
Published Client Case Studies