Microsoft Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management.

Microsoft Dynamics CRM is available hosted in the cloud, on-premises, or with a hybrid combination. Talk to us about the right option for your business.

Watch the case study from our clients Australian Pork to see what implementing Microsoft Dynamics CRM has done for their organisation.

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Manage More Than Just Customer Relationships

Because a CRM system like Microsoft Dynamics CRM provides a single source of data about the relationship, it can manage so many various business applications. That’s where XRM comes in, while CRM may be about customers, XRM is about all relationships. It’s still the same system, running on the same software, it’s just changing the way you think about it. Like a algebra formula the X can stand for anything between Manufacturers, Resellers, Stakeholders, Tenants or even Inmates. Watch how Swarovski uses Microsoft Dynamics CRM as a XRM solutiion in the video below. Want to learn more? Read more about CRM vs XRM here.

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The Benefits of Microsoft Dynamics CRM

Dynamics CRM Features

Can Help Reduce Costs

And increase profitability by organising and automating business processes

Can Help Improve Customer Loyalty

CRM helps you to nurture customer satisfaction and loyalty by providing customer information to your staff  in one place, whenever they deal with customers regardless of out in the field or at a call centre.

Marketing Automation

CRM provides marketing automation capabilities so you can communicate with your customers regularly

Flexible Deployment

Microsoft Dynamics CRM can be deployed on-premises or on the cloud and can scale as your business grows

Provide Personalised Customer Service

Microsoft Dynamics CRM stores all relationship data on one single system, that allows your employees to create a personalised customer service experience. It also has the intelligent capabilities to suggest complimentary products and services to help cross and up-selling.

Access Relationship Data Everywhere

Touch optimised user experience means your team can access the most important business data on their tablet or phone thanks to the CRM apps.

Integrated with Microsoft Products

Products that you use everyday like Office 365 for productivity, Sharepoint for collaboration and Skype for Business for connectivity.

  • Notification management
  • Event management
  • Extended sales forecasting
  • eService portal
  • Advanced Analytics
  • Search
  • Newsfeed portal
  • Data auditing
  • SPI (Sales Performance International) Solution Selling® sales methodology

Microsoft Dynamics Partner KPMG Hands-on Systems

KPMG Hands-on Systems specialise in the supply, implementation and support of Microsoft Dynamics CRM, as well as the range of complementary Microsoft applications that integrate seamlessly with CRM. Add Microsoft Dynamics AX or NAV as your ERP solution, Power BI for data and analytics, Office 365 for productivity and collaborative tools like Skype for Business for an end to end business solution.

With over 30 years’ experience providing end-to-end ERP business solutions our dedicated team can discuss your requirements and how Microsoft Dynamics CRM can fit your business needs. Talk to KPMG Hands-on Systems and see how you can benefit from Microsoft Dynamics CRM. Click on the button below to take a test drive of Microsoft Dynamics CRM.

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