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Dynamics 365 Case Study: Sandvik Coromant

Dynamics 365 Case Study: Sandvik Coromant

220px-Sandvik_Coromant_LogoWatch the newest Dynamics 365 Case Study featuring Sandvik Coromant. Sandvik Coromant is the No 1 supplier of tools in the metal working industry.

Last month, Microsoft announced the release of Dynamics 365. It is a re-packaging and re positioning of their Microsoft Dynamics products. No longer will we talk about Microsoft Dynamics NAV, AX or CRM- now it’s all Dynamics 365. Companies will choose between two editions- depending on the broad business functionality that they need. Then if customisations are needed, customers will go to Microsoft App Source to download the business apps. The new release of Dynamics 365 also comes with a completely new pricing structure, but we’ll have more on that closer to release day in November.

Sadnvik Coromant tools operate in very expensive machinery in difficult conditions. Sandvik know that it is crucial for their customers to minimise machinery downtime. In the case study see how Sandvik are using Dynamics 365 to gain instant customer feedback. Dynamics 365 integrates all elements of the production flow–people, machines, tools and data- which helps Sandvik to deliver an unprecedented level of field service and empower customers to make the best possible business decisions. The data they collect is then processed by Cortana Intelligence and allows Sandvik to predict breakages before they happen. The insights that this system provides has helped Sandvik save their customers millions.

“If you know the temperature, if you know the load if you know the vibration, if you have that and can use that kind of data, you increase efficiency of the machinery process and generate saving for our customers of millions of dollars.”

Klas Forsström


Dynamics 365 Benefits for Sandvik Coromant:

  • Specific knowledge at the tooling level minimising idle time by 50%
  • Intelligence and cloud connected to CRM system allows for instant customer feedback, enabling them to become more efficient.
  • Delivering an unprecedented level of field service thanks to one unified system.


Talk to us today to learn more about Dynamics 365- and how your business can benefit from field service intelligence.


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