Dynamics 365 Customer Story: Amway
Amway is synonymous with health and beauty around the world. After sixty years of success, they now have a global network of sellers and customers. Each seller is treated as an individual owner of their own business. With such a large and diverse network comes the inevitable challenges of having to communicate and connect across a range of different and sometimes incompatible systems. That’s why Amway chose Microsoft Dynamics 365 to give it’s owners a consistent and easy to use experience.
By choosing Dynamics for Office 365, Amway was able to standardise their global customer experience with a single source of all customer data. Customers now contact a Unified Service Desk, and customer care workers have full access to their information and previous interactions.
But it’s not just for customers. Sellers can contact Amway and get help faster thanks to the self-service and get the information they need, including tracking where their orders are. It also has helped Amway become more proactive.
Hannes Smit, Manager of Global CRM Solutions at Amway said that Dynamics 365 was the best solution for their current situation and for future growth, “Dynamics 365 was the best choice for our purposes.” Smit says that Dynamics 365 fit the company’s needs for functionality, ease of adoption, and a modern look and feel. He continues, “It’s not just about the features that are available, but it’s also the ability to tweak those features for our purposes and to deploy new instances as needed, scale as our volumes increase.”
Read the full Amway story here, and learn more about Dynamics 365 here. Want another Dynamics 365 customer story? Read why drill manufacturer Sandvik Coromant chose Dynamics 365 for their business.