Microsoft Dynamics Education
Educators are under increasing pressure to attract, recruit and retain the best students and researchers in order to secure vital funding and future customers. Microsoft Dynamics Education delivers the necessary tools for institutions to attract students more efficiently, improve their experience throughout their studies and maintain ongoing relationships as alumni.
Read ARN’s recent article on ‘An Enterprise Approach to Education’ from KPMG’s Technology Advisory Lead, Richard Marrison, which talks about how increased student demand is creating a customer-orientated higher education marketplace.
Meet SRM: Student Relationship Management
Microsoft Dynamics Education Solution is tailored for the student journey. The education solution can provide a single shared 360 degree view of students from when they first click on your website, through to becoming alumni. It also provides tools to help manage student requests through that journey.
One Solution to Manage the Entire Student Journey
Microsoft Dynamics Education Solution Capabilities
SRM has the functionality that empowers your team to plan and deliver Marketing campaigns, events and information across channels and measure the responses. Microsoft Dynamics has multi-language capabilities means your team can engage internationally in a personalised meaningful way. You can even add Microsoft Social Engagement Tools to help you to monitor sentiment, address any complaints and create a conversation across social media challenges.
Microsoft’s highly visual dashboards and in-depth reporting, help to deliver the insights your team needs to identify which programs are connecting with prospective students, identify potential problems and make strategic decisions for the future of your institution.
Microsoft Dynamics’ case management solution can empower your staff to deliver the best student experience possible by efficiently resolving any student issues. CRM’s service dashboards deliver the information that your service team need to solve student problems quickly, and helps your management track and monitor service levels. Service intelligence can then identify patterns in the data, and make recommendations on how best to solve problems, and even identify them before they happen.
The Benefits of Microsoft Dynamics Education:
Deploy on-premises, or on the cloud on Australian data centres ensuring data sovereignty and meets all statutory requirements.
Microsoft Dynamics Education solution is designed to be used on mobile and tablet devices, empowering your team to work on the go.
Microsoft Dynamics Education has a familiar user-friendly interface, getting your team up and running more quickly and putting your institution on the road to speedier ROI.
It’s a proven trusted solution used by several Universities in Australia and around the world.
Microsoft Dynamics Education SRM solution offers the flexibility to be customised to suit your individual requirements.
Why Choose KPMG Hands-on Systems
KPMG Hands-on Systems have a proven track record implementing CRM solutions for leading Universities around Australia. We understand the unique needs of higher education and offer an experienced implementation team. This experience, coupled with KPMG’s expertise in management consulting offers a complete solution for business and technology transformation in education. Talk to us today to learn how we can help you.
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